Cancellation Policy – Shopping/Services

In case you want to cancel the order before the product is being dispatched from our central hub or on the same when order is placed (We usually deliver and configure products on the same day or next day of your order placement. If we have already started the delivery procedure, usually 24-48 hours from purchase date, we will not be able to cancel the order. https://www.lapstro.inholds the right to cancel orders at any given time, either due to non-availability, pricing error or any such circumstances where we will not be able to fulfil the order. Refund Policy – Shopping We love to get it right for you, every single time you trust us with your purchase. We want you to have an absolutely headache-free shopping experience. We assure you that all products sold on https://www.lapstro.in are brand new and 100% genuine. In case the product you have received is ‘Damaged’, ‘Defective’ or ‘Not as Described’ then we will issue refund after it is proved that the product is defective/damaged and such product has to be shipped back to us. We initiate refund within 7 working days, you will receive the credit within a certain amount of days, depending on your card issuer’s policies. Refunds will be issue to the same payment method which were used at the time of purchase, in case the product is received in damaged/Not working condition. Contact our support team for instant support: info@laptstro.in Refund & Cancellation Policy – Service https://www.lapstro.in is committed to provide a professional and pleasant service experience to all its customers and we have a very transparent and customer friendly policy on refunds and cancellation of any services order. The Annual Subscription Support Plans require a twelve month commitment and are only refundable within 30 days of subscription. However, subject to pure discretion of company management upon merits of an individual case, payment would be fully refunded if for any reason you are not satisfied with the service, we will make every effort to resolve the issue. If you are still not satisfied with the same, we offer a money back policy as follows:
To initiate any refund you can inform your case to refunds and cancellation department on write to info@laptstro.in. The standard time to process a refund is within 24 working hours of submitting a refund request, however please note most banks take 2 to 3 working days to credit the customer account after we have processed the same.

Every service offered by us takes different course of action to get accomplished from start to end thus refund policy differs from one service to other. There is always a certain set of resources that are involved in achieving every milestone of a campaign. Thus, a refund would not be entertained for the work already completed. No refund is possible for the fee paid in the form of administrative fees or installation charges. Taxes paid on services levied by regulatory bodies would not be refunded with fee refund. No refund will be entertained in case service gets cancelled due to any violation of terms stated in our Terms & Condition section. There is no refund policy for the services placed under same day delivery.
https://www.lapstro.in is not liable to pay refund if delay or service disruption happens due to third party involvement. All Onsite support service can be cancelled and complete refund claimed if a formal cancellation is done at least eight hours before engineers planned visit. In case the engineers visit is delayed beyond 2 hours of committed time without information and your consent then the same can be cancelled anytime without any payments. Please note if the engineer has visited and system cannot be repaired due to your unavailability then a minimum charges will be applied and any additional amount paid you will be refunded. Onsite Services orders are Services Only Contracts and do not include any parts replacement if any parts are found to be defective. No refunds can be claimed if any change requests are made in less than 8 hours of technicians planned visit or during or after technicians visit. No refunds can be claimed once a software or hardware order is placed by the company for the customer. If you feel that the primary issue reported at the time of service order is not resolved as per your expectation, you can get a revisit arranged by calling us on support number at no additional cost to you. Subscription Plans Customers can avail a full refund of services amount excluding any amount paid for software (if license is installed and activated) or any hardware, if the technicians are not able to address the primary issue reported during the first 15 days of services contract start date. However in case the primary issue is resolved and immediately customer wants to cancel remaining period of subscription then initial services charges will be deducted(rest amount refunded back) PLEASE NOTE REFUNDS AND CANCELLATION DEPARTMENT CAN BE CONTACTED ON info@laptstro.in